Shipment Details

At Incense Sports, we strive to deliver your sportswear efficiently and securely. Please review our shipment policies and details below to ensure a smooth and timely delivery experience.

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1. Shipping Methods

We offer a variety of shipping methods to meet the needs of our domestic and international customers:

– Standard Shipping: Available for most locations, offering a balance of cost and delivery time.
– Express Shipping: For customers who need their order urgently, we offer faster shipping at an additional cost.
– International Shipping: We deliver to international destinations. Shipping costs and times vary depending on the location.

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2. Shipping Costs

Shipping costs are calculated based on the weight, dimensions, and destination of your order. The total shipping cost will be provided at checkout before you complete your purchase.

– Domestic Shipping: Costs depend on your location and the shipping method selected.
– International Shipping: Additional duties and taxes may apply based on the destination country’s regulations, and these are the responsibility of the customer.

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3. Delivery Times

Delivery times depend on your location and the shipping method chosen. Below are estimated delivery times:

– Domestic Shipping:
– Standard Shipping: 3-7 business days
– Express Shipping: 1-3 business days
– International Shipping:
– Standard International: 10-14 business days
– Express International: 5-10 business days

Please note that delivery times are estimates and may vary due to unforeseen circumstances such as customs delays or natural events.

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4. Order Processing Time

– Orders are typically processed within 1-2 business days. During peak seasons or sales events, processing may take an additional 1-2 days.
– Once your order is processed and dispatched, you will receive a confirmation email with a tracking number to monitor the status of your shipment.

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5. Tracking Your Order

After your order is shipped, you will receive a tracking number via email. You can use this tracking number to follow the progress of your shipment. Tracking information may take up to 24 hours to be updated after your order has been dispatched.

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6. Shipping Restrictions

While we aim to deliver worldwide, there may be some restrictions or limitations based on local shipping carriers or customs regulations in certain countries. If we are unable to ship to your location, we will inform you before processing your order.

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7. Lost or Delayed Shipments

If your order is lost or significantly delayed, please contact us as soon as possible. We will work with our shipping partners to investigate the issue and, if necessary, arrange for a replacement or refund.

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8. Customs and Duties (For International Orders)

For international orders, customs duties, taxes, or additional fees may apply based on your destination country. These charges are the responsibility of the customer. We recommend that you check with your local customs office for more information about applicable fees.

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9. Contact Us for Shipping Inquiries

If you have any questions regarding your shipment or need assistance with tracking, please contact our customer service team:

– Phone: 0318-757-5950
– Email: dr.khalid7575@gmail.com
– Address: Dhera Sandha Khurd, Post Office Neka Pura, Tehsil & District Sialkot

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Thank you for choosing Incense Sports. We are committed to ensuring your order is delivered smoothly and efficiently.