Frequently Asked Questions (FAQ)

Welcome to Incense Sports’ FAQ page! Below, you will find answers to common questions regarding our products, services, and policies. If you don’t find what you’re looking for, feel free to reach out to us directly.

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1. General Information

Q1: Who is Incense Sports?
A1: Incense Sports is a leading company specializing in high-quality sportswear. We are dedicated to providing athletes and sports enthusiasts with premium apparel that meets their needs for comfort, durability, and performance.

Q2: Where is Incense Sports located?
A2: Our headquarters is located in Dhera Sandha Khurd, Post Office Neka Pura, Tehsil & District Sialkot. You are always welcome to contact us via phone or email for more information.

Q3: How can I contact Incense Sports?
A3: You can reach us through the following contact details:
– **Phone**: 0318-757-5950
– **Email**: dr.khalid7575@gmail.com

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2. Products & Orders

Q4: How do I place an order?
A4: Orders can be placed by contacting us directly via phone or email. Once you’ve provided details about the products you are interested in, we will guide you through the purchasing process.

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3. Shipping & Delivery

Q5: Do you ship internationally?
A5: Yes, we ship both domestically and internationally. Shipping fees and delivery times may vary depending on your location. Feel free to contact us for specific details on international shipping.

Q6: How long does delivery take?
A6: Delivery times depend on your location and the shipping method chosen. Typically, domestic orders are delivered within 3-7 business days, while international deliveries may take 10-14 business days. We will provide a tracking number for all shipments.

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4. Payments

Q7: What payment methods do you accept?
A7: We accept various payment methods, including:
– Bank transfers
– Online payments
– Cash on delivery (available for select locations)

We ensure that all transactions are secure and transparent.

Q8: Do you offer bulk discounts?
A8: Yes, we offer discounts on bulk orders. For more information on pricing and bulk order inquiries, please contact us directly.

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5. Returns & Exchanges

Q9: What is your return and exchange policy?
A9: If you are not satisfied with your purchase, you can return or exchange the product within 14 days of delivery, provided that the item is unused, in its original packaging, and with all tags intact. Please contact us before initiating a return.

Q10: Do you cover the shipping cost for returns?
A10: The cost of return shipping is the responsibility of the customer, unless the item was received in damaged or defective condition.

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6. Other Inquiries

Q11: Can I track my order?
A11: Yes, once your order has been shipped, we will provide you with a tracking number so you can monitor its progress until it reaches your doorstep.

Q12: How do I get updates on new products or promotions?
A12: You can stay updated by subscribing to our newsletter or following us on social media platforms. We regularly update our customers about new arrivals, special offers, and promotional discounts.

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If you have any other questions that are not covered here, please don’t hesitate to get in touch!
– **Phone**: 0318-757-5950
– **Email**: dr.khalid7575@gmail.com

Thank you for choosing Incense Sports – your partner in premium sportswear!